Your return must be mailed out within 14 daysof receiving your package. All items must be in new, unused, and unworn condition. Please try on all clothing with care, any items with stains or odors will not be eligible for a return or exchange.
For hygiene purposes, we do not accept returns under any circumstances for bodysuits. These items as well asgift cards, final sale collection, jewelry, accessories (including all hair), and swimitems are final sale. Sorry for the inconvenience.
All shipping fees that occur during a return are the responsibility of the customer and original shipping fees are non-refundable.
RETURN INSTRUCTIONS
Please click here to begin your return request.
Repackage your items and we kindly ask you include your original packing slip, please print, and circle the item(s) being returned. If you need a copy please reach out to us and we can provide this information (please note we cannot complete any return without a packing slip).
Send your return back to us through your preferred shipping method. We highly suggest holding onto your return tracking number.
Once your return has been received, please allow 7-30 business days for your return to be processed.
Please make sure your return is in the exact same condition as it was received in. Your item will not be eligible for a return or exchange if it has any odors (good or bad) or stains from cosmetics, lotions, deodorants, etc. Store credit is sent via email as an online gift card. Gift cards will never expire and can be used towards anything on our website.
EXCHANGE POLICY
If you would like to make an exchange, please make a new purchase of the same item of a different size to guarantee the item is still in stock by the time we receive your return package.
Make note of the new order you have placed on your return form and we will refund the amount towards your new purchase.
Please note; an exchange is the only instance where we will allow a refund.
Customer is responsible for all shipping fees.
Please make sure your return is in the exact same condition as it was received in. You will not be refunded for your exchange if the item has any odors (good or bad) or stains from cosmetics, lotions, deodorants, etc.
If you have any questions, please don’t hesitate to contact us at help@sukuce.com
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